1- Purpose
Pavillon Chasse et Pêche Inc. (“ Pavillon Chasse et Pêche“, “ our “, “ we ” or “ us “), owner and operator of the Web site accessible at pavillonchassepeche.ca (the “ Site “), attaches particular importance to respecting your privacy and protecting your Personal Information (as defined below) and wishes to offer its users a secure environment that respects their privacy. That is why we are committed to ensuring the accuracy, security and confidentiality of the Personal Information we collect about you, by rigorously applying this Privacy Policy (the “ Policy “) in compliance with applicable laws.
The purpose of this Policy is to inform you of the manner in which Pavillon Chasse et Pêche collects, uses, discloses, retains, protects and destroys your Personal Information.
This Policy does not apply to third-party Web sites and software that may be accessed through the Site.
In order to provide you with quality services, we must have access to certain Personal Information about you. We ensure that our employees manage this information with the necessary discretion and rigor, and in compliance with legal and regulatory requirements.
2- Personal information collected
By ” Personal Information ” we mean any information about a natural person which, taken separately or in combination with other data, makes it possible to identify that person, including but not limited to name, address, e-mail address, telephone number, date of birth, age and gender.
We collect only the Personal Information about you that is necessary to establish, manage and maintain our relationship with you and to provide you with the best possible service.
In the course of our interactions with you, whether you are dealing with one of our team members, we need to collect certain Personal Information about you. The Personal Information we collect is necessary to provide you with the services you request, including but not limited to:
- Your contact information such as name, address, e-mail address or telephone number in order to identify you and correspond with you;
- Marketing information and communication preferences such as comments and survey responses;
- Information relating to the use of our Web site including technical information about visits or any other information collected through Cookies (as defined below), Pixels (as defined below) or other similar tools;
- In connection with the submission of an application, recruitment information such as curriculum vitae, information on your professional or academic background, or any other information relevant to potential recruitment; and
- Any other personal information provided.
In addition to this information, we also collect the following anonymized data in connection with your use of our Site:
- Number of visits;
- Conversion rate;
- The average length of your visit;
- Actions carried out on our Site;
- The pages consulted during your visit;
- The type of device used during your visit;
- The Web browser used during your visit;
- The IP address used during your visit;
- The origin of visitors, i.e. the Web page you visited before being redirected to our Site; and
- The advertising campaign that brought you to our Site.
We do not seek to collect information about minors. If you have any concerns about the protection of your child’s Personal Information in connection with the Site, or if you believe that your child may have disclosed Personal Information, please contact us using the contact information provided in the “Questions, Comments, Complaints” section below.
Information on Possession and Acquisition Permits (PPA)
As part of the sale of firearms, ammunition and magazines, we are required by law to verify the validity of the Possession and Acquisition Permit (PAL) for all transactions. It is your responsibility to always have your PAL in your possession when ordering these products, whether in-store or online.
To facilitate and speed up the verification process for your online purchases, we offer you the option of storing your PPA information securely. This eliminates the need to provide them for every transaction. However, this registration is not mandatory: you can choose to provide your PAL with every purchase of firearms, ammunition or magazines if you prefer.
In store, it is mandatory to present your PPA when purchasing a firearm, ammunition or magazine. In accordance with the law, if you do not present your PAL, we will be obliged to refuse the sale, even if we have your information recorded in our system.
In the case of online purchases, verification of your PAL may take up to 3 working days for online orders, but we always do our utmost to confirm its validity and process your order as quickly as possible. In addition, we reserve the right to contact you by telephone if any information needs to be rectified due to an invalidity or error on your PAL. If the situation cannot be corrected, we also reserve the right to cancel your order entirely and inform you by e-mail.
We do not keep any physical or digital copies of the APP, unless required by law. The information recorded is limited to :
Confirmation that the APP has been verified,
Date and time of verification,
Verification reference number (if applicable).
All data collected is treated with a high level of security and is never shared with third parties. It is only used to ensure legal compliance of sales.
You may withdraw your consent at any time and request the removal of your information from PPA. To do so, you can contact us by e-mail, by telephone (contact details available at the bottom of the form) or directly in store. We will process your request as quickly as possible.
3- How we collect your personal information
Pavillon Chasse et Pêche collects your Personal Information primarily from you, but also from third parties or through Cookies (as defined below) or Pixels (as defined below).
- At your side
You provide us with Personal Information directly, in particular when you use our services, when you communicate with us or when you click on an advertisement that we have placed on a third-party Web site (e.g. Google, Facebook, etc.).
- With a third party
We may also collect Personal Information from third parties or accessible public records as permitted by law or if we have obtained the necessary consent.
- Chat tool
In connection with the use of the chat tool, Pavillon Chasse et Pêche offers you online services through an advisor who may, if necessary, request and collect information about you. This information establishes your identity and also allows you to benefit from the services available through this tool that are best suited to your needs.
- The Witnesses
Cookies are small data files that are commonly stored on your device when you use websites and online services (“Cookies”). They are used for the efficient operation of websites and may provide information and help personalize services. Pavillon Chasse et Pêche collects the Personal Information provided by Cookies.
- Pixels
Web beacons are tiny images we can place in our web pages or e-mails. They can be used, for example, to anonymously obtain the number of times a particular page has been visited by an Internet user (“Pixels”). As their name suggests, Pixels are invisible, and any part of our Site, including the advertising messages displayed on it, may contain Pixels. Unlike Cookies, Pixels are not placed on your device.
- Use for research and development
Information obtained through the use of Cookies or Pixels may also be used for research and development purposes and to improve your experience within our Site. In such cases, the information is anonymized and used primarily for statistical purposes. However, we would like to reassure you that no data that could identify you will be used. As mentioned above, this data is anonymized and will be used for statistical and research purposes.
4- DETAILS OF DATA COLLECTION, USE AND COMMUNICATION ON THE SITE
As mentioned in the previous section, we may use various tools to improve your Web experience and better understand our customers’ behavior, particularly in connection with our marketing strategies. The following section is intended to give you more information about our use of these tools.
Indicators and Pixels
By using Cookies and Pixels, we are able to offer you advertising that better meets your needs, since it is targeted according to your interests. When you visit our Site, Cookies and Pixels tell us, among other things, which pages you are interested in, so that we can display advertising that matches your interests.
These technologies do not contain any personally identifiable information. They may, however, contain a unique identifier necessary for advertising re-targeting. When you click on one of these ads, we may also track the response rate of the campaign.
Pavillon Chasse et Pêche uses different types of Witnesses:
- Performance and functionality cookies: These cookies are not essential to the provision of our services. They help personalize and improve the user experience. For example, they may remember your preferences so you don’t have to re-enter information more than once, or remember your login details so you don’t have to re-enter them each time you use our services. They enable us to understand your behavior in order to improve our services and our Site.
- Cookies for advertising purposes: These Cookies are not essential to the provision of our services. They use information about your visit to the site, such as pages viewed or response to advertisements, to help us provide the best user experience for you.
- Security Cookies: These help protect your accounts from unauthorized users. They help maintain session integrity and provide enhanced security, blocking unauthorized attempts to access your account.
Please note that the use of Cookies only identifies you as a user and does not recognize you by your name or address.
Indicator deactivation
It is possible to prevent the Site’s personalization functions by disabling Cookies on your browser. You can do this by changing the settings on your browser or mobile device. However, if you choose to refuse Cookies, some pages or sections of our Site may not display correctly or some features may not be available.
Do other sites have access to Cookies when you browse our Site?
We may sometimes use third-party service providers. When you access our Site, either directly or through an advertisement that redirects you to our Site, a Cookie is automatically created on your computer or mobile device. At that time, a Web analysis tool (for example, Google Analytics and Amplitude) and possibly external advertising servers have access to this Cookie, which enables us to offer you a better experience on our Site or, in some cases, to track your activity in order to promote some of our products. Although a code in the Cookie identifies you as a user, it does not recognize you by name or address.
Our service providers may also need to collect your IP address or mobile device identifier, if applicable, when you visit a site. This information may be transmitted to and stored on servers located in Canada or elsewhere. Pavillon Chasse et Pêche does not combine any information collected by these third parties with information we hold about you. Please be aware, however, that some suppliers may be required to communicate the data they collect to third parties in the event of a legal obligation or if they wish to entrust the processing of certain data to third parties. No information that would enable these suppliers to identify you is transmitted to them.
Please note that third-party service providers have their own Cookies and privacy policies.
Using Google Analytics
Pavillon Chasse et Pêche uses Google Analytics, which is provided by Google Inc (Google) to analyze the browsing behavior of visitors to the site, which are tools for analyzing website traffic and use.
The information collected by Google Analytics is used to analyze the use of our Site and to produce statistical reports on visitor activity. You can find out more about Google Analytics here.
Targeted advertising
Pavillon Chasse et Pêche also works with third-party advertising companies, such as Facebook, Google Ads and TRFFK, which collect and use information about your visits to our Site in order to present you with advertising that may be of interest to you. Pavillon Chasse et Pêche does not provide any information that would allow these advertising companies to identify you.
Please note that our advertising partners and other third parties may also install Cookies or Pixels when you click on their advertisements or links to their websites or services on our Site. This Privacy Policy does not apply to third-party Web sites or third-party advertising providers.
You can deactivate Google Analytics during your browsing by selecting the appropriate settings on your browser or computer tool, as well as your ad settings. It is possible to refuse to share your information with these third parties by installing an add-on and thus refuse to receive targeted advertising by centers of interest.
Pavillon Chasse et Pêche also uses Facebook’s Custom Audience feature to target advertising to the interests of current and potential customers. To unsubscribe from Facebook’s personalized audience feature, please follow this procedure.
Please note that even if you choose not to receive advertisements targeted to your interests, it will still be possible to see advertisements from Pavillon Chasse et Pêche. In this case, they will simply not be adapted to your actual needs and may be displayed more frequently.
Social media features
Our services include social media features such as the Facebook share button or interactive mini-programs that run on our Site. If you use these features, they collect your IP address, the page you visit on our Site and create a Cookie to enable these features to function properly. These features may be hosted by a third party or directly on our Site. Your interaction with these features is governed by the privacy policy of the company providing the feature and not by this Policy.
Links to other websites
It is important to understand that this Policy does not apply to other third-party Web sites that may be accessed through links on our Site. We are not responsible for these third-party sites, their content or access to them. As a result, any Personal Information you transmit to such sites is subject to their privacy policies. It is your responsibility to read their privacy policies to ensure the protection of your Personal Information.
5- Purposes for which personal information is used
Pavillon Chasse et Pêche collects, uses and discloses Personal Information for the purposes identified at the time of collection or as permitted or required by law. This includes, but is not limited to, the following purposes:
- Establishing and managing our relationship with you;
- Providing services
- To facilitate the use of our Site, ensure its relevance and track its use;
- Respond to your requests for information;
- To develop and improve the Site on the basis of your research, your use and the options you choose;
- For business development and marketing purposes, in particular to inform current and future customers about new offers, with the prior consent of the data subject;
- Carry out development and research to ensure we maintain the highest safety standards and understand customer requirements to improve our offering;
- Communicate with you about changes and improvements to the services offered and the Site;
- Recruit staff, process applications and assess the candidate’s profile in relation to job requirements;
- As permitted or required by any applicable legal or regulatory obligation or provision; or
- Any other purpose to which you have consented.
With the exception of cases already provided for by applicable legislation on the protection of personal information, Pavillon Chasse et Pêche will obtain your consent before using your personal information for any other purpose.
6- Consent to the collection and use of your personal information
Your consent to the collection, use and disclosure of your Personal Information is required, unless otherwise required by law, in which case we may collect, use or disclose Personal Information without your express notice or consent.
By browsing the Site and using the services of Pavillon Chasse et Pêche, you expressly provide Pavillon Chasse et Pêche with your consent to the collection, use and disclosure of your personal information in accordance with the provisions of this Policy.
You declare that you are aware of the purposes for which Pavillon Chasse et Pêche collects, processes and uses this Personal Information, of the manner in which the collection will be carried out and of the manner in which confidentiality will be protected.
You may, at any time, and subject to reasonable notice and applicable legal or contractual restrictions, withdraw your consent to the use of Personal Information already collected by contacting our Privacy Officer. Refusal to disclose Personal Information or withdrawal of your consent may prevent us from providing or continuing to provide you with some of our services, as Personal Information may be necessary for the proper management or administration of your files or the provision of services related to your file. In such circumstances, you should be aware that we may be forced to close your file or cease offering you a product or service.
Pavillon Chasse et Pêche may also ask for your consent to use your Personal Information for secondary purposes, such as conducting market research or populating its databases. As mentioned above, we will ask for your consent in this regard. In addition, your consent to secondary use may be withdrawn at any time, without affecting the provision of our services to you.
7- Persons to whom your personal information may be disclosed
In order to provide you with our services, we may share the Personal Information we collect with certain third parties. These third parties may be located in Canada or in other jurisdictions or countries. In the course of its activities, Pavillon Chasse et Pêche may disclose your information to third parties, including but not limited to :
- Third-party service providers, including in particular services related to the Site (hosting, security, maintenance, analysis, fraud detection, marketing, etc.). The Personal Information provided is then limited to that which is necessary for the performance of their services, and such suppliers are obliged to maintain the confidentiality of such Personal Information; and
- Governmental public authorities and law enforcement agencies when required by applicable law or when necessary for the provision of our services.
With the exception of the foregoing, Pavillon Chasse et Pêche will not disclose your Personal Information to third parties without your prior consent. In addition, prior to communicating your Personal Information to third parties, such third parties must agree to abide by strict contractual conditions requiring them to (i) maintain the confidentiality of the Personal Information communicated to them; (ii) retain and use said Personal Information only for the purposes set out herein; and (iii) destroy said Personal Information once it has been used for the authorized purposes.
Please note that we may also share your Personal Information when required by law, to enforce compliance or to protect the property or safety of our rights or those of others. For example, we may disclose Personal Information to legal or regulatory authorities where we suspect criminal activity, to detect and prevent fraud, or to comply with legal or regulatory requirements of government agencies, regulatory bodies or other self-regulatory organizations. We may also need to disclose Personal Information to comply with a legal obligation (for example, a court order) or to protect our assets (for example, to collect overdue accounts).
8- Retention of personal information
We will retain your Personal Information only as long as necessary for the fulfillment of the purpose for which it was collected or to meet legal retention requirements, and as long as necessary to protect our legitimate business interests. Procedures for the retention of your Personal Information are in place and we will dispose of Personal Information that is no longer required by Pavillon Chasse et Pêche for the identified purposes.
If you wish to obtain additional information, we invite you to contact us using the coordinates listed in the “Questions, comments, complaints” section of this Policy.
9- Safety measures
The security and confidentiality of your Personal Information is important to us. We strive to apply the necessary and appropriate security measures to ensure the confidentiality of the Personal Information in our possession. To this end, we follow generally accepted industry standards. The Personal Information we hold is accessible only to persons authorized to consult it, and only when necessary for the performance of their duties. Appropriate physical, technical and administrative safeguards and security measures have been put in place and are kept up to date to prevent :
- Any accidental or unlawful destruction;
- Any accidental loss;
- Any unauthorized disclosure;
- Any unauthorized modification;
- Unauthorized access; and
- Any illegal treatment.
Unfortunately, we cannot absolutely guarantee the security of Personal Information collected or transmitted in the course of your browsing on the Site or your use of the services offered therein.
You therefore understand and agree that (i) there are limits to the security and confidentiality of Personal Information collected that are beyond our control; (ii) the availability, integrity and confidentiality of all Personal Information and data exchanged between you and Pavillon Chasse et Pêche through the Site cannot be guaranteed; and (iii) such Personal Information may be viewed or altered by a third party at the time of transfer. For these reasons, Pavillon Chasse et Pêche cannot be held responsible for the loss, interception or alteration of Personal Information.
10- User rights
You may request access to your Personal Information or information concerning the existence of such information or the manner in which we collect, use, retain, disclose or destroy your Personal Information. You may also request that information held by Pavillon Chasse et Pêche be corrected if it is inaccurate, misleading or incomplete.
You may submit a written request to this effect by writing to the Privacy Officer at the address indicated in the “Questions, comments, complaints” section below.
When we receive a request for access, rectification or deletion, we endeavour to respond within a reasonable time of receipt of the request.
In certain situations, it may not be possible for Pavillon Chasse et Pêche to disclose all the Personal Information it holds about you. Exceptions to access requirements are limited and specific. Reasons for denying access will be provided upon request.
These exceptions include the presence of information that is exorbitantly expensive to transmit, the presence of information containing details about other people, the existence of legal, security or commercial reasons that prevent the transmission of information, and the fact that the information is protected by professional or litigation privilege.
Reasonable fees may be charged for the transcription, reproduction or transmission of Personal Information.
11- Policy changes and updates
Pavillon Chasse et Pêche may, at its discretion, update, revise, modify or supplement this Policy from time to time. If a change is made to the Policy, you will be notified when you log in and/or we will send you a link to the new version of the Policy. The Policy and any related agreements will be posted on the Site. Pavillon Chasse et Pêche asks its users to consult the amended Policy before continuing to use the Site.
The continued use of the Site provided by Pavillon Chasse et Pêche, after the coming into force of the modified Policy, corresponds to the consent to this modified Policy.
12- Questions, comments and complaints
To contact us, ask questions about this Policy, send us your comments, submit an access or rectification request, exercise any applicable right, file a complaint or obtain information about our practices or policies, we invite you to contact our Privacy Officer at the following address:
Pavillon Chasse et Pêche
Attention: Privacy Officer
E-mail: info@pcpgranby.com
270 rue Denison est, Granby QC J2H 2R6
Pavillon Chasse et Pêche would like you to know that we are committed to responding promptly and accurately to all your questions and concerns about the privacy and security of your Personal Information and our privacy policies and practices.
In the event of a complaint on your part regarding the exercise of your rights set out in this Policy, your file will be handled by the office of the Privacy Officer at Pavillon Chasse et Pêche, which will inform you of the procedure to follow. Each complaint will be investigated. If the complaint is justified, the particular situation will be corrected and you will be informed.
